Terms of Service

These Terms constitute a legally binding agreement between you ("Client", "you") and AEACommerce ("we", "us", "our"). They govern your use of our website and any services you purchase or engage us to perform, including but not limited to Google Ads management, Meta Ads management, SEO, and Google Shopping system setup.

These Terms apply in addition to any specific service agreement, proposal, or statement of work signed between you and AEACommerce. In the event of a conflict, the signed service agreement takes precedence.

AEACommerce provides e-commerce growth services including, but not limited to:

• Google Ads management – campaign setup, optimisation, bidding strategy, and performance reporting
• Meta Ads management – Facebook and Instagram campaign creation, audience targeting, and creative guidance
• Google Shopping – product feed management, Merchant Center setup, and Shopping campaign optimisation
• SEO services – on-page optimisation, technical SEO audits, and content strategy
• Analytics & tracking setup – Google Tag Manager, GA4, and conversion tracking implementation

The specific scope, deliverables, and timelines for your engagement will be outlined in a separate proposal or service agreement provided before work begins.

By engaging our services, you represent and warrant that:

• You are at least 18 years of age
• You have the legal authority to enter into a binding agreement on behalf of yourself or your business
• Your business and the products or services you sell comply with applicable laws and the policies of the advertising platforms we manage on your behalf
• All information you provide to us is accurate, current, and complete

We reserve the right to refuse service to anyone at our sole discretion, including where we determine that your business operates in a category we do not support or that poses unacceptable compliance risk.

To enable us to deliver results, you agree to:

• Grant us timely access to the necessary ad accounts, Google Merchant Center, Google Analytics, website, and any other platforms required to perform the agreed services
• Provide accurate business information, product data, creatives, and brand assets as reasonably requested
• Maintain sufficient ad budget in your advertising accounts to run campaigns as agreed — our management fees are separate from and do not cover ad spend
• Respond to our communications within a reasonable timeframe (typically 2–3 business days) to avoid delays in campaign execution
• Ensure your website, landing pages, and checkout process are functional and compliant with platform policies
• Notify us promptly of any significant changes to your business, products, pricing, or target markets that may affect campaign strategy

Delays or performance issues arising from failure to meet these responsibilities are not attributable to AEACommerce.

Our fees are set out in the proposal or service agreement provided to you. Unless otherwise stated:

• Management fees are charged monthly in advance, due on or before the first day of each billing period
• Invoices not paid within 7 days of the due date may result in a pause of services until payment is received
• All fees are exclusive of applicable taxes (VAT, GST, etc.), which will be added where required by law
• Ad spend is paid directly by you to the advertising platforms (Google, Meta) and is not included in our fees
• One-time setup or onboarding fees, where applicable, are non-refundable once work has commenced

We reserve the right to revise our pricing with 30 days' written notice to active clients.

You may cancel your engagement with AEACommerce at any time by providing written notice via email. The following conditions apply:

• Monthly engagements: cancellations must be submitted at least 14 days before your next billing date to avoid being charged for the following period
• Fixed-term contracts: early termination fees may apply as outlined in your service agreement
• Refunds: fees already paid for the current billing period are non-refundable, as work for that period will have commenced. We do not offer pro-rata refunds for partial months
• Setup fees: non-refundable once onboarding work has begun

Your assets: All content, brand materials, product images, and data you provide to us remain your sole property. We use them exclusively to deliver the agreed services and will not repurpose or share them without your permission.

Our work product: Upon receipt of full payment, any campaign structures, ad copy, creatives, and strategies we develop specifically for your account become your property. You are free to use them after the engagement ends.

Our proprietary materials: Our methodologies, systems, templates, processes, and the content of our website (including reports, frameworks, and documentation) remain the exclusive intellectual property of AEACommerce. You may not reproduce, resell, or distribute these without our prior written consent.

Website content: All text, graphics, logos, and other content on aeacommerce.com is protected by copyright and may not be used without permission.

Both parties agree to keep confidential any non-public business information shared during the engagement. This includes, but is not limited to, business strategy, financial data, customer data, ad account performance, and any proprietary processes or systems disclosed by either party.

Neither party will disclose the other's confidential information to third parties without prior written consent, except where required by law or necessary to deliver the services (e.g. sharing access credentials with a platform tool we use to manage your campaigns).

This obligation survives the termination of our engagement for a period of two (2) years.

We are committed to delivering high-quality, data-driven work. However, advertising and SEO results depend on many factors outside our direct control, including:

• Market competition and auction dynamics on Google and Meta
• The quality, pricing, and competitiveness of your products
• The performance of your website and checkout experience
• Changes to platform algorithms, policies, or auction systems
• Seasonality and broader economic conditions

To the maximum extent permitted by applicable law, AEACommerce shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, including but not limited to:

• Loss of profits, revenue, or sales
• Loss of data or business opportunities
• Ad account suspensions or policy violations issued by third-party platforms (Google, Meta, etc.)
• Actions or inactions of third-party tools, platforms, or service providers

Our total aggregate liability to you for any claim arising out of or relating to our services shall not exceed the total fees paid by you to AEACommerce in the three (3) months preceding the claim.

Nothing in these Terms limits liability for fraud, gross negligence, or any liability that cannot be excluded by law.

You agree to indemnify, defend, and hold harmless AEACommerce and its team members from and against any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

• Your breach of these Terms or any service agreement
• Your violation of any applicable law or third-party platform policy
• Any claim that your products, services, or content infringe a third party's intellectual property or other rights
• Any inaccurate or misleading information you have provided to us

These Terms remain in effect for as long as you use our website or have an active service engagement with AEACommerce.

We may suspend or terminate your access to our services immediately and without prior notice if:

• You breach any provision of these Terms or your service agreement
• You fail to make payment within 14 days of a due date
• We determine, at our sole discretion, that your business or campaigns violate applicable laws or platform policies
• Continuing the engagement would expose AEACommerce to legal, reputational, or compliance risk

Upon termination, you retain ownership of your ad accounts and all data within them. We will provide reasonable cooperation in transitioning account access back to you or a new manager within 5 business days.

These Terms shall be governed by and construed in accordance with applicable law. Any disputes arising from these Terms or our services that cannot be resolved amicably between the parties shall be subject to the exclusive jurisdiction of the competent courts.

We encourage clients to contact us directly in the event of any dispute or concern, as we are committed to resolving issues quickly and fairly without the need for formal proceedings.

We may update these Terms from time to time to reflect changes in our services, business practices, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page.

For active clients, we will provide at least 14 days' notice of material changes via email before they take effect. Continued use of our services after that date constitutes acceptance of the revised Terms.

We recommend bookmarking this page and reviewing it periodically.