This Refund Policy applies to all services provided by AEACommerce through aeacommerce.com. Because our services involve the immediate allocation of time, expertise, and resources upon engagement, our refund policy reflects the nature of professional service delivery. Please read this policy carefully before purchasing.
AEACommerce provides ongoing advertising management, SEO, and e-commerce growth services. Unlike physical products, professional services consume time and resources from the moment work begins — meaning a portion of the value is delivered immediately and cannot be "returned."
Our policy is designed to be fair to both parties: we do not charge for work we haven't done, and we do not refund work we have already delivered. Where we fall short of our obligations, we are committed to making it right.
The table below provides a quick reference. Full details for each category follow in the sections below.
| Service Type | Refundable? | Conditions |
|---|---|---|
| Monthly management fee (current period) | No | Work commences at the start of each billing period |
| Monthly management fee (future period) | Yes | If cancelled with 14+ days' notice before next billing date |
| Setup / onboarding fee | No | Non-refundable once onboarding has commenced |
| Ad spend (Google / Meta) | No | Paid directly to platforms; outside AEACommerce's control |
| Service failure by AEACommerce | Case by case | Credit or partial refund at our discretion |
Our monthly management fees cover the ongoing work performed by our team throughout the billing period — including campaign management, optimisation, reporting, and client communications. This work begins on the first day of each billing period.
Current billing period: Fees paid for the current billing period are non-refundable, as work for that period will have commenced on or before the billing date. We do not offer pro-rata refunds for unused days within an active period.
Future billing periods: If you cancel your engagement at least 14 days before your next billing date, you will not be charged for the following period. If cancellation notice is received fewer than 14 days before the next billing date, the next period's fee may still be charged and is considered earned.
Example: If your billing date is the 1st of the month and you request cancellation on the 20th, your cancellation takes effect before the next billing date and you will not be charged again. If you request cancellation on the 25th, the next month's fee may apply.
Where a one-time setup or onboarding fee is charged (for account audits, tracking setup, feed creation, campaign builds, etc.), this fee is non-refundable once onboarding work has commenced.
Onboarding is considered to have commenced upon any of the following:
If you decide not to proceed before any onboarding work has started and before account access has been granted, please contact us promptly and we will review your request on a case-by-case basis.
Ad spend — the budget used to run your campaigns on Google, Meta, or other advertising platforms — is paid directly by you to those platforms and is entirely separate from our management fees.
AEACommerce has no control over ad spend once it is committed to a platform. We cannot issue refunds for ad spend, nor can we recover funds from Google or Meta on your behalf. If you believe you have been incorrectly charged by an advertising platform, you must contact that platform directly.
We will always seek your approval before making significant changes to budget allocation, and we will never increase your ad spend beyond agreed limits without explicit written consent.
We stand behind our work. If AEACommerce fails to deliver the services outlined in your agreement — due to our own fault and not as a result of factors outside our control — we are committed to making it right.
Factors considered within our control include failing to set up agreed campaigns, missing agreed deliverable deadlines without communication, or delivering work that materially does not match what was agreed.
Factors considered outside our control include:
Our commitment: Where we are at fault, we will first offer to remedy the issue at no additional charge. If a remedy is not possible or satisfactory, we may offer a service credit or partial refund at our discretion, proportionate to the work not delivered. All such resolutions will be handled in good faith and documented in writing.
We strongly encourage you to contact us directly before initiating a chargeback or payment dispute with your bank or card provider. Most concerns can be resolved quickly through direct communication, and we are always willing to discuss your situation openly.
Initiating an unjustified chargeback for services that have been rendered in accordance with your agreement may be considered a breach of contract. In such cases, we reserve the right to:
If your chargeback is upheld and relates to a genuine service failure on our part, we accept that outcome and will not pursue further action.
If you believe you are entitled to a refund under this policy, please follow the steps below:
Include your full name, business name, the service in question, and a clear description of the reason for your refund request.
We will confirm receipt of your request and let you know what information, if any, we need to review it.
We will review your request against this policy and our service records, and provide a written decision.
If approved, refunds are processed within 5–10 business days to your original payment method. Credits are applied to your next invoice.
For any questions about this Refund Policy or to discuss a billing concern, please reach out to us directly. We aim to respond to all billing enquiries within 2 business days.
We'd rather talk it through than have you guess.
📧 billing@aeacommerce.com · 🌐 aeacommerce.com
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